What is Unique
|LeXica Ltd has a unique business model and culture that has been continually refined for more than twenty years. The business model has created a culture that has proven to be fair, ethical and commercially viable.|
A key factor was to base the corporate organisation structure on the Information Technology Infrastructure Library (ITIL) standard. This means that every job that must be undertaken to operate IT infrastructure is formally defined and refined by international experts in their own field. ITIL is universal so the organisation structure and its many roles are fully understood in all parts of the world and a common documented set of job descriptions are shared by all parties.
ITIL created the proven stolid foundation for what is truly unique - the LeXica Ltd business model:
1. Continual Improvements.
2. Automated Assistant.
3. Monthly Subscription.
4. Demonstrable Applications.
5. Comprehensive Research.
|The starting point for any application is a fully working service that can be demonstrated to real users to do real work. No initial capital costs are involved, no matter how bespoke the business requirements may be - very unique. All technical risks are taken by LeXica Ltd as the expert who has long experience in minimising all technical risks. LeXica Ltd has massive IT infrastructure that is reused and replicated - any demonstrable application may have an impact of less than one percent on these fixed assets.|
Credibility is measured by actually using the fully working application service - user acceptance trials are undertaken to refine the application to match local needs. Marketing brochures and promises of what will be in the next release are eliminated and such costs are avoided. The million pound cycle of Request for Proposal (RFQ) and Business Requirement Proposal documents are eliminated.
5. Comprehensive Research
|LeXica Ltd choose to provide bespoke application services in niche market sectors that competitors have ignored. In-depth research is undertaken to identify those market sectors that other vendors have ignored, where business requirements are complex and where viable application services are needed. The easiest kind of research is to ask businesses what they want - and to listen to the detail and exactness of what they say. Rather than trying to sell a fixed product as if it was suitable for every business, it is more effective to provide what the business wants - a bespoke solution for each business that continually evolves as that business evolves.|
People are hungry for education, for training and for tuition - software products failed because the quality of the training was not correct for all users - it would be silly to imagine that one fixed training course be suitable for all users with a mix of experience and skill. Research results are published as marketing material that can educate companies to make informed decisions without sales gimmicks. Detailed research and survey results are published with a small subscription fee to balance the considerable benefits gained by its readers with the cost of production. The result of all research are demonstrable application services that are aimed at a very specific target customer with proven benefits.
1. Continual Improvements
|Flexibility is built into every application with an expectation of relentless improvements. Change is not seen as an expensive extra cost, but a sure way to add value and increase the value of the application service.|
It is understood that some competitors may bid with a low capital cost and then impose massive maintenance costs, but that will always lead to a short and disappointing application life. Improvements are a means to ensure that application services evolve at the same rate as the business needs to evolve - change that improves productivity and efficiency can be good for all parties.
Continual improvements are the number one factor because competitors do not understand how its done, but customers know it is exactly what they want. Improvements are a means to ensure that application services evolve at the same rate as the business needs to evolve - change that improves productivity and efficiency can be good for all parties. The life cycle of an application service is directly associated with continual improvements.
2. Automated Assistant
|Very high levels of automation is like having a team of extra workers who work 24 hours a day, every day. Automated assistants monitor all human behaviour and quickly learn to detect warnings, errors and unusual behaviour that can be escalated to first level support. First level support is proactive and can call the user who is having problems before the user needs to call for support advice.|
Predefined tasks can be scheduled for any date and time and they will be completed by the automated assistant without the possibility of the task being overlooked by a user. Where a user has overlooked a scheduled task, the automated assistant can raise an alarm and can escalate the issue to another user or manager.
Real-time monitoring of every sign in request ensures that criminal actions are instantly blocked and real users with a problem are helped. Sign in behaviour is monitored so unusual behaviour can be instantly identified and escalated to first level support. Productivity and efficiency can be dramatically improved with month-by-month continual improvements with higher levels of automation.
3. Monthly Subscription
|A monthly subscription can be agreed as a fixed budget for one year to the next. All technical risks are included so initial capital costs are eliminated, termination fees are eliminated and maintenance costs are eliminated. Backups, recovery, data replication to multiple remote data centres, security, privacy and continual availability are included in the monthly service level agreement.|
By providing an application service that is delivered over the public internet, in-house server hardware, software and license costs are eliminated. No software is provided, so no software needs to be installed, no patches need to be updated and any kind of computer, tablet or mobile may be used. Technical dependencies are eliminated - users may have different kinds of computers with different operating systems in diverse locations without any restrictions.
In general, any number of users can be supported to prevent artificial restrictions on people who may occasionally need to access the application service. Actual costs are dependent on the transaction capacity plan that may be simplified to a number of physical locations. As a starting point, costs must be at least half of what in-house costs may be and in many cases a ten-fold cost reduction can be achieved.