International Standard

Information Technology Infrastructure Library (ITIL)

Open and Transparent

  topic image  

Table of Contents: Volume 1

link picture to  1 BOARD of DIRECTORS 1 BOARD of DIRECTORS
link picture to  1.1 Portfolio Director 1.1 Portfolio Director
link picture to  1.1.1 Portfolio Catalogue 1.1.1 Portfolio Catalogue
link picture to  1.1.1.1 Automated Data Assistant 1.1.1.1 Automated Data Assistant
link picture to  1.1.1.2 Key Performance Indicators 1.1.1.2 Key Performance Indicators
link picture to  1.1.1.3 Human Resource 1.1.1.3 Human Resource
link picture to  1.1.1.4 Financial Management 1.1.1.4 Financial Management
link picture to  1.1.1.5 Accounting Service 1.1.1.5 Accounting Service
link picture to  1.1.2 Portfolio Applications 1.1.2 Portfolio Applications
link picture to  1.1.2.1 Application Education 1.1.2.1 Application Education
link picture to  1.1.2.2 Application Insurance 1.1.2.2 Application Insurance
link picture to  1.1.2.3 Application Vehicle 1.1.2.3 Application Vehicle
link picture to  1.1.2.4 Application Energy 1.1.2.4 Application Energy
link picture to  1.1.2.5 Application Home Automation 1.1.2.5 Application Home Automation
link picture to  1.1.2.6 Artificial Intelligence 1.1.2.6 Artificial Intelligence
link picture to  1.1.3 Portfolio of Desktop 1.1.3 Portfolio of Desktop
link picture to  1.1.4 Portfolio of Documents 1.1.4 Portfolio of Documents
link picture to  1.1.5 Portfolio of Messaging 1.1.5 Portfolio of Messaging
link picture to  1.1.5.1 Business Messaging 1.1.5.1 Business Messaging
link picture to  1.1.5.2 Messaging Sample Email 1.1.5.2 Messaging Sample Email
link picture to  1.1.5.3 Messaging Sample Minutes 1.1.5.3 Messaging Sample Minutes
link picture to  1.1.6 Portfolio Reusable 1.1.6 Portfolio Reusable
link picture to  1.1.6.1 Portfolio Reusablility 1.1.6.1 Portfolio Reusablility
link picture to  1.1.6.2 Portfolio Duplex 1.1.6.2 Portfolio Duplex
link picture to  1.1.7 Portfolio of Domains 1.1.7 Portfolio of Domains
link picture to  1.1.8 Unified Communications 1.1.8 Unified Communications
link picture to  1.1.8.1 Cyber Security 1.1.8.1 Cyber Security
link picture to  1.1.9 User Specified Reports 1.1.9 User Specified Reports
.
link picture to  1.2 Demand Director 1.2 Demand Director
link picture to  1.2.1 Mission Statement 1.2.1 Mission Statement
link picture to  ... 1.2.1.1 Mission as Application Services ... 1.2.1.1 Mission as Application Services
link picture to  ... 1.2.1.2 Mission with Evolutionary Improvements ... 1.2.1.2 Mission with Evolutionary Improvements
link picture to  ... 1.2.1.3 Mission is Security and On-Demand ... 1.2.1.3 Mission is Security and On-Demand
link picture to  ... 1.2.1.4 Mission is Business Continuity ... 1.2.1.4 Mission is Business Continuity
link picture to  ... 1.2.1.5 Mission for Any number of Users ... 1.2.1.5 Mission for Any number of Users
link picture to  ... 1.2.1.6 Mission is Localization ... 1.2.1.6 Mission is Localization
link picture to  ... 1.2.1.7 Mission is Any Computer or Tablet or Phone ... 1.2.1.7 Mission is Any Computer or Tablet or Phone
link picture to  ... 1.2.1.8 Mission is No Software ... 1.2.1.8 Mission is No Software
link picture to  1.2.2 Strategic Direction 1.2.2 Strategic Direction
link picture to  1.2.3 Strategic Software 1.2.3 Strategic Software
link picture to  1.2.4 Search Engine Optimisation 1.2.4 Search Engine Optimisation
link picture to  1.2.5 Strategic Artificial Intelligence 1.2.5 Strategic Artificial Intelligence
link picture to  1.2.5.1 AI Risk Management 1.2.5.1 AI Risk Management
link picture to  1.3 Finance Director 1.3 Finance Director
link picture to  1.3.1 Financial Cost Analysis 1.3.1 Financial Cost Analysis
link picture to  1.3.2 Productivity Survival 1.3.2 Productivity Survival
link picture to  1.3.3 Digital Currency Policy 1.3.3 Digital Currency Policy
link picture to  1.3.4 Invoice and Payment Policy 1.3.4 Invoice and Payment Policy
.
link picture to  1.4 Supplier Director 1.4 Supplier Director
link picture to  1.4.1 Supplier Where is the data 1.4.1 Supplier Where is the data
link picture to  1.4.2 Supplier Management 1.4.2 Supplier Management
link picture to  1.4.3 Supplier Total Cost of Ownership 1.4.3 Supplier Total Cost of Ownership
link picture to  1.5 Personnel Director 1.5 Personnel Director
link picture to  1.5.1 Glossary of Terms 1.5.1 Glossary of Terms
link picture to  1.5.1.1 Glossary of Phonetics 1.5.1.1 Glossary of Phonetics
link picture to  1.5.1.2 Glossary of Holmilies 1.5.1.2 Glossary of Holmilies
link picture to  1.5.1.3 Glossary of Names 1.5.1.3 Glossary of Names
link picture to  1.5.3 About Us 1.5.3 About Us
link picture to  1.5.3.2 About Our History 1.5.3.2 About Our History
link picture to  1.5.3.3 About Our Team 1.5.3.3 About Our Team
link picture to  1.5.3.4 About Our Portfolio 1.5.3.4 About Our Portfolio
link picture to  1.5.3.5 About Our Mission 1.5.3.5 About Our Mission
link picture to  1.5.3.6 About Business Model 1.5.3.6 About Business Model
link picture to  1.5.3.7 About Application Service Provision 1.5.3.7 About Application Service Provision
link picture to  1.5.3.9 About Marketing Message 1.5.3.9 About Marketing Message
.
link picture to  1.6 Architect 1.6 Architect
link picture to  1.6.1 Function Dashboard 1.6.1 Function Dashboard
link picture to  ... 1.6.1.1 Function as Page or Reserve ... 1.6.1.1 Function as Page or Reserve
link picture to  ... 1.6.1.2 Function as Search on field value ... 1.6.1.2 Function as Search on field value
link picture to  ... 1.6.1.3 Function as List result of search ... 1.6.1.3 Function as List result of search
link picture to  ... 1.6.1.4 Function as Add new data ... 1.6.1.4 Function as Add new data
link picture to  ... 1.6.1.5 Function as Clone existing data ... 1.6.1.5 Function as Clone existing data
link picture to  ... 1.6.1.6 Function as Change data entry ... 1.6.1.6 Function as Change data entry
link picture to  ... 1.6.1.7 Function as Sheet of many rows ... 1.6.1.7 Function as Sheet of many rows
link picture to  ... 1.6.1.8 Function as History of field value changes ... 1.6.1.8 Function as History of field value changes
link picture to  1.6.2 Architecture Stack 1.6.2 Architecture Stack
link picture to  1.6.3 Architecture Three Tier 1.6.3 Architecture Three Tier
link picture to  1.6.4 Policies 1.6.4 Policies
link picture to  1.6.4.1 Data Cache Policy 1.6.4.1 Data Cache Policy
link picture to  1.6.5 Architecture for Domains 1.6.5 Architecture for Domains
link picture to  1.6.6 Cloud Strategy 1.6.6 Cloud Strategy
link picture to  1.6.6.1 Technology 1.6.6.1 Technology
link picture to  1.6.6.2 Computing Strategies 1.6.6.2 Computing Strategies

  topic image  

Footnote

The 5-Volume structure of the ITIL standard has dictated the structure of the ASP organization, the job titles and the scope of the activities undertaken.

 
  topic image  

Table of Contents: Volume 2

link picture to  2 DESIGN DIVISION 2 DESIGN DIVISION
link picture to  2.1 Catalogue Manager 2.1 Catalogue Manager
link picture to  2.1.1 Service Catalogue 2.1.1 Service Catalogue
link picture to  2.1.1.1 Motor Insurance 2.1.1.1 Motor Insurance
link picture to  2.1.1.2 Motor Application 2.1.1.2 Motor Application
link picture to  2.1.1.3 Common Applications 2.1.1.3 Common Applications
link picture to  2.1.1.4 Talent Application 2.1.1.4 Talent Application
link picture to  2.1.2 Layout Design 2.1.2 Layout Design
link picture to  2.1.2.1 Layout Colour Chart 2.1.2.1 Layout Colour Chart
link picture to  2.1.2.2 Layout Ruler 2.1.2.2 Layout Ruler
link picture to  2.1.2.3 Layout Tiles 2.1.2.3 Layout Tiles
link picture to  2.1.2.4 Layout Images 2.1.2.4 Layout Images
link picture to  2.1.2.5 Layout Calendar 2.1.2.5 Layout Calendar
link picture to  2.1.2.6 Layout Standard 2.1.2.6 Layout Standard
link picture to  2.1.2.7 Layout Fonts 2.1.2.7 Layout Fonts
link picture to  2.1.3 HTML Policy 2.1.3 HTML Policy
link picture to  2.1.3.1 HTML Direction 2.1.3.1 HTML Direction
link picture to  2.1.3.2 HTML Tutorial 2.1.3.2 HTML Tutorial
link picture to  2.1.3.3 Technical Release 2.1.3.3 Technical Release
link picture to  2.1.4 Workflow Sample 2.1.4 Workflow Sample
link picture to  2.1.5 Data Model Sample 2.1.5 Data Model Sample
link picture to  2.1.6 State Transition Sample 2.1.6 State Transition Sample
link picture to  2.1.7 Public Application Design 2.1.7 Public Application Design
link picture to  2.1.7.1 HRM Application Design 2.1.7.1 HRM Application Design
link picture to  2.1.7.2 CRM Application Design 2.1.7.2 CRM Application Design
.
link picture to  2.2 Service Level Agreement 2.2 Service Level Agreement
link picture to  2.2.1 SLA Ideas 2.2.1 SLA Ideas
link picture to  2.2.2 SLA Methods 2.2.2 SLA Methods
link picture to  2.2.3 Service Time Zone 2.2.3 Service Time Zone
link picture to  2.2.4 Services Authentication 2.2.4 Services Authentication
link picture to  2.2.5 Services Scheme Options 2.2.5 Services Scheme Options
link picture to  2.3 Risk Manager 2.3 Risk Manager
link picture to  2.3.1 Risk Controls 2.3.1 Risk Controls
link picture to  2.3.2 Risk Management 2.3.2 Risk Management
link picture to  2.3.3 Risk Monitoring 2.3.3 Risk Monitoring
link picture to  2.3.3 Risk Limit Controls 2.3.3 Risk Limit Controls
link picture to  2.4 Capacity Manager 2.4 Capacity Manager
link picture to  2.4.1 Contract Manager 2.4.1 Contract Manager
link picture to  2.5 Availability Manager 2.5 Availability Manager
link picture to  2.5.1 Resiliance and Availability 2.5.1 Resiliance and Availability
link picture to  2.5.2 Data Quality and Integrity 2.5.2 Data Quality and Integrity
link picture to  2.5.3 Multi Level Policy 2.5.3 Multi Level Policy
.
link picture to  2.6 Business Continuity Planning Manager 2.6 Business Continuity Planning Manager
link picture to  2.6.1 Continuity Agreement 2.6.1 Continuity Agreement
link picture to  2.6.2 Business Continuity 2.6.2 Business Continuity
link picture to  2.7 Security Manager 2.7 Security Manager
link picture to  2.7.1 Distributed Denial of Service 2.7.1 Distributed Denial of Service
link picture to  2.7.2 Sign In Authentication 2.7.2 Sign In Authentication
link picture to  2.7.3 Security Lessons 2.7.3 Security Lessons
link picture to  2.7.3.1  Security Experience 2.7.3.1 Security Experience
link picture to  2.7.3.2  D5 Security 2.7.3.2 D5 Security
link picture to  2.7.4 Cookie Directive 2.7.4 Cookie Directive
link picture to  2.7.5 Privileged User Management 2.7.5 Privileged User Management
link picture to  2.7.6 Security Management 2.7.6 Security Management
link picture to  2.7.6.1 Security Pentest 2.7.6.1 Security Pentest
link picture to  2.7.6.2 Security Test 2.7.6.2 Security Test
link picture to  2.7.6.3 Security In-House 2.7.6.3 Security In-House
link picture to  2.7.6.4 Security Testing 2.7.6.4 Security Testing
link picture to  2.7.6.5 Security External 2.7.6.5 Security External
link picture to  2.7.6.6 Security Internal 2.7.6.6 Security Internal
link picture to  2.8 Compliance Manager 2.8 Compliance Manager
link picture to  2.8.1 Compliance Services 2.8.1 Compliance Services
link picture to  2.8.1.1 Financial Services 2.8.1.1 Financial Services
link picture to  2.8.1.2 Compliance 2.8.1.2 Compliance
link picture to  2.8.1.3 Data Protection 2.8.1.3 Data Protection
link picture to  2.8.2 Compliance Controls 2.8.2 Compliance Controls
link picture to  2.8.3 Compliance Methods 2.8.3 Compliance Methods
link picture to  2.8.4 Compliance Manual 2.8.4 Compliance Manual
link picture to  2.8.4.1 Compliance Introduction 2.8.4.1 Compliance Introduction
link picture to  2.8.4.2 Compliance Glossary 2.8.4.2 Compliance Glossary
link picture to  2.8.4.3 Compliance Executive Summary 2.8.4.3 Compliance Executive Summary
link picture to  2.8.4.4 Compliance Threat Analysis 2.8.4.4 Compliance Threat Analysis
link picture to  2.8.4.5 Compliance Software Protection 2.8.4.5 Compliance Software Protection
link picture to  2.8.4.6 Compliance Hardware Protection 2.8.4.6 Compliance Hardware Protection
link picture to  2.8.4.7 Compliance Data Protection 2.8.4.7 Compliance Data Protection
link picture to  2.8.4.8 Compliance External Test 2.8.4.8 Compliance External Test
link picture to  2.8.4.9 Compliance Internal Test 2.8.4.9 Compliance Internal Test

  topic image  

Glossary

ITIL: Information Technology Infrastructure Library.
ASP: Application Service Provision.
IEM: Information Engineering Methodology.
 


ITIL Application Index 14 Dec 2017 : 20:56Copyright © 2017 LeXica Ltd54.83.122.227 request 1 in 0.17 seconds